We are Back

21/07/2020
We are Back

We are delighted to announce our initial phased re-opening of the Ryland Centre from Saturday 25th July.

We will be delivering services in accordance with Covid-19 secure guidelines and are doing everything possible to open safely and be ready for when you are. On your first visit you will notice a number of changes supporting social distancing and Covid-19 secure guidance. Please view our useful video of what you can expect and what is expected of you to ensure you can enjoy and our staff can support a safe experience. 

Our phased re-opening of pre-bookable fitness classes, gym sessions be available and track sessions will be live to book via our website from 06:30am Thursday 23rd July. Members will also be able to participate in pre-recorded and live online fitness sessions. You can download our first weeks timetable here 

We all want to return to normal and enjoy our leisure time as quickly and safely as possible, but we really need your patience and support to ensure we are here to provide you with the service you love.

We have prepared a list of frequently asked questions and answers to help and support you... 



How will the Ryland Centre be controlling attendances ?

As part of Covid-19 Secure re-opening measures and leading industry guidance, online pre-booking will be required for all fitness classes, gym sessions, track sessions and other activities to manage attendances.

Ryland members will be able to pre-book 48 hours ahead from 6.30am for all activities. For example a member will be able to book on Monday at 6.30am for a class on Wednesday evening. Members can cancel a pre-booked session online up to 2 hours before the start of each session. 


How do I book a gym session, fitness class, track session?

You can book all sessions online at www.rylandcentre.co.uk  and simply select book online.

We will be releasing a How to book a session, support guide soon.


What happens if I can’t attend a pre-booked session? 

Cancellations with less than 2 hours notice before the session, none attendance, or not checking in will result in the following:

A charge (based on the cost of the session) will be incurred and you will be unable to pre-book any further sessions until payment is made for this outstanding balance of non-attendance.

To clear this balance please call 01527 575 387 to speak to a member of our team. If your call is not answered please leave a message with your name and contact telephone number and we will call you to take your payment.

We want to ensure everyone has the opportunity to pre-book and access available sessions.

 

Can non-members still come? 

Non-members will be able to book 24 hours ahead from 6.30am. For example a non-member will be able to book on Tuesday at 6.30am for a class on Wednesday evening. Non-members must pay and pre-book in advance for their activity, refunds are not available for any cancellations. 


Will my membership be reduced in price?

No, many service providers have had to increase charges as a result of additional costs resulting from new Covid-19 secure procedures. SLT will maintain membership fees without any increases passed onto you as a result of Covid-19. Members will also be able to participate in pre-recorded and live online fitness sessions.


How many sessions can you book a day?

Each member can book one gym session, one fitness class and or one track session per day. 


How long are the sessions in gym, fitness classes and on the running track?

Classes will be 45 or 30 minutes, gym sessions will be 60 minutes and track session will be 50minutes to support effective social distancing measures, managing attendance numbers and in accordance with the latest Covid-19 secure government guidance.


How can I check opening hours and session times?

Timetables and latest updates will be available on www.rylandcentre.co.uk  and updated regularly. 


Why can’t I see my favourite class?

We will re-open in a phased and gradual way to ensure customer confidence, safety and operating costs are strictly managed. As demand and attendances increase we will review our programmes accordingly and increase our programme and instructors.


Will the changing rooms be open for use?

Changing rooms will be open for toilet and hand washing facilities only. Customers attending pre-booked activities must attend ready to participate. 

 

How many places are available in each session?

To ensure we are adhering to social distancing the following sessions we will have set capacities in all sessions:

Gym – 25 people

Fitness class (studio) – 15 people

Fitness class (sports hall) – 30 people

Track – 16 people

The above will be continually reviewed to ensure the safety of members, customers and staff within sessions.

Do I need to bring my own mat to sessions?

We do advise you bring your own mat to sessions if possible. We will have a limited amount of mats to use in our classes which will be sanitised after each class.

Can I use the water fountain?

Our bottle re fillable fountains will be available in reception upon entry only. The gym water fountain is available as normal also. Please note we will not be providing paper cups you will need to bring your own bottle to access our water fountain stations. Please where possible arrive for your session with your water bottle already pre filled.

 

Will you be offering personal training?

Unfortunately in phase 1 we will not be offering personal training or one-one sessions. When safe to do so we will re start one – one sessions.

 

When will memberships become live again?

All memberships will be reactivated and made live on Thursday 23rd July, members can choose to continue to suspend their membership and either pay as they go for pre-booked activities or wait until they are ready to return. Members can also try us up until 7th August before making the decision to carry on with suspension or cancelling.


When will my first direct debit be taken?

Direct debit payments will be taken on your agreed date 12th August. Members will be able to pre-book and access sessions from 25th July – 7th August at no cost. This also supports those members who were unable to access services for the full month of March. 

Many service providers have had to increase charges as a result of additional costs resulting from new Covid-19 secure procedures. SLT will maintain membership fees without any increases passed onto you as a result of Covid-19. 


I was previously a premium member, how will this work with no personal training sessions?

Members currently on a premium membership will be reverted to our individual membership of £19.99 per month. When safe to do so we will contact members to re start personal training sessions.


I’d like to come back but I’m not ready?

Don’t worry, please email memberships@slt-leisure.co.uk who will suspend your membership for as long as you need to.

 

When will you be open for racket sports and other sports? 

We are awaiting further guidance on indoor sports and will consider this in-line with our review of the phased re-opening of facilities.

Do I need to wear a face mask? 

There is no current requirement for customers to wear face masks at leisure centres. Pre-booking will be required to strictly manage and control attendances and social distancing measures must be adhered to. SLT is following the latest UK Active and Covid-19 Secure guidance on the safe operation of facilities. This will also be kept under review and inline with the latest Public Health and Government updates.